Product
Everything you need to capture, prove, and recover.
OvrSee runs the turnover from the moment a guest checks out to the moment a claim is paid — and the operational layer that keeps the whole thing honest. Here's what it does today.
Capture
Capture the evidence
The walkthrough, the flag, and the chain of custody — built so nothing slips through.
Walkthrough on every turnover
Your cleaner walks the property on arrival and at completion. Continuous video, room-by-room, with minimum-coverage enforcement so nothing important goes uncaptured.
One-tap damage flagging
The cleaner flags damage the moment they see it — a long-press captures the frame and a short voice note. No “we forgot to photograph it before the guest arrived” ever again.
Voice notes, hands-free
Hold-to-record voice notes throughout the clean, transcribed automatically, each tagged with time, room, and location.
Works offline
Properties have bad signal. The cleaner's flow works fully offline; evidence syncs the moment they're back on a connection. Nothing is lost.
Photos that can't be tampered with
Captured inside the app, never touching the camera roll, SHA-256 hashed on the device before upload.
Prove
Prove the claim
Assemble the claim, hit every deadline, and present the before-and-after the underwriter expects.
Before-and-after, automatically
Every claim pulls the property's condition before the booking and after it. The comparison is built for you.
Claim packs in one click
A complete, formatted evidence pack — photos with verification data, voice declaration and transcript, walkthrough video, integrity table — assembled and ready to send.
Run
Run the operation
The operational platform around the wedge — turnover scheduling, cleaning quality, inspections, and coverage risk across the week ahead.
Bookings & turnover scheduling
Schedule turnovers across your portfolio and watch them run end to end — you step in only when something is genuinely broken.
Cleaning quality scoring
Every turnover scored on completeness, photo compliance, and evidence integrity, plus a running average QA score for each operative. You know which turnovers were done properly without having to ask.
Inspections
Run pre- and post-checkout inspections on the same forensic capture spine as a turnover. Your operative walks each room, records a pass / issue / fail verdict, and signs off — a dated, evidence-backed condition record, not a checkbox.
Coverage risk, seven days ahead
Green, amber, red across the next seven days of turnovers. Sort the amber before it goes red, and the red before the guest arrives.
Also on the operational roadmap
Upcoming · not live todayThese extend the operational layer but aren't live yet. We'd rather name them clearly than imply more than we ship.
OTA calendar auto-sync
Paste your OTA calendar links once and every checkout becomes a scheduled turnover automatically. Today you schedule turnovers directly; automatic sync from OTA feeds is on the roadmap.
Operative reliability scoring
A composite reliability score — acceptance rate, response time, no-shows — that automatically routes more work to your most dependable cleaners. Today you get a running QA score per operative; the reliability composite and auto-prioritisation are on the roadmap.
Cross-portfolio operative reputation
An operative who works across more than one portfolio carries their reliability signal with them, so a new manager sees what you see.
Filing-deadline tracking
Different claim routes have different deadlines, counted from different events. Automatic per-route deadline tracking is on the roadmap; today, the claim pack surfaces the evidence you need to file.
The guest layer
Upcoming · not live todayThe guest layer
A property-trained guest chatbot, a property home manual, and smart review routing are on the roadmap. The items below aren't available today.
Property home manual
A property-specific manual a guest can consult during their stay — wifi, bins, parking, quirks — without messaging you first.
Guest chatbot
Answers the routine questions a guest asks during a stay so your weekend stops being interrupted, and escalates only the things that genuinely need you.
Smart review routing
Happy guests are guided to public reviews; unhappy guests are routed to private feedback you can act on.
Integrates with your stack
Direction · v3Plug into the tools you already pay for — don't replace them.
Integrations into the categories where the incumbents are genuinely excellent are part of the platform direction, planned for v3. None of these are live today. We'd rather name them clearly than imply more than we ship.
Property management systems
Hostaway, Guesty, Hospitable. OvrSee plugs into the PMS you already run — bookings flow in, turnovers and evidence flow back.
Pricing & revenue
Pricing engines like PriceLabs. OvrSee doesn't price for you; it integrates with the tool you already trust to do that.
Smart locks
Access events as another signal in the turnover record — when the cleaner arrived, when they left, when the guest checked in.
See what an OvrSee evidence pack actually looks like.
Assembled from anonymised real turnover data. Tell us a bit about your portfolio.